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"A man who carries a cat by the tail learns something he can learn in no other way."

-Mark Twain

Michael Swartz

"In short, the project has been a success. This will also help me now begin to think in planning for succession since my son Steven, with your help, will now be more involved in the business than in any time in the past thanks to all of the tools you have given us.

Please feel free to use me as a proud 'poster boy' for you."

-Michael Swartz, Swartz True Value Hardware Newton, Massachusetts